Staying well this winter

With all the different ways to access health services, it can be confusing to know the best place to go. We are here to help you make the right choices this winter…

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Self–care: Keep your medicines at home well stocked with all the essentials like painkillers,

cold and flu remedies, diarrhoea and indigestion medicine.


The NHS app: If you are registered with a GP, this handy app has a symptom checker,

lets you order repeat prescriptions, offers health advice, view test results and see your

NHS COVID-19 vaccination status.


NHS online: A range of information is available online such as a guide to symptoms and treatments,

finding out how your medicines work, finding your nearest NHS services and social care and support.


Your local pharmacy: A pharmacist is trained to help you with the safe use of prescriptions and over the counter medicines and can offer you remedies for minor illnesses, so you don’t have to see a GP or nurse.  They are also often open late and at weekends. Find a pharmacy here.


Your GP: If you’ve been unwell for more than 48 hours and need medical help, you can book an appointment with a healthcare professional at your GP practice via an online consultation, telephone, video and face-to-face appointments.


NHS 111: Call 111 for help with an urgent medical problem or online available for you 24 hours 7 days a week.

Your symptoms will be assessed and you will be provided with healthcare advice which may include:

  • Self-care

  • Visiting a pharmacy

  • Contacing your GP practice

  • Contacting an urgent treatment or walk-in centre

  • Going to A&E


If needed, NHS111 can also send an ambulance, or where available can also book appointment times to some services.

Dental issues: Call 111 who will provide you with an emergency dental number.


Mental health crisis: If you are experiencing a mental health crisis or supporting someone in crisis and need urgent help, 24-hour support is available every day for adults, children or young people.


  • If you need an emergency service, such as an ambulance, please dial 999. 

  • If you need urgent medical advice, you can call the NHS on 111.

  • You can also talk to Samaritans anytime on 116 123.

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